Tag Archives: offshoring

South Africa wins ‘best destination 2013’ award from the EOA!

Posted on April 26, 2013 by Julia Gibbs

Please welcome Gary Bennett, the new General Manager of TP South Africa. This is Gary’s first contribution to the blog celebrating a great new award for the region! Every year those in the global sourcing business closely watch the awards … Continue reading →

Posted in Contact Centers, Current Affairs, Industry Analysts, Marketing, Outsourcing, South Africa, Teleperformance | Tagged , , , , , , , , , , | Leave a comment

The knowledge sector shines in South Africa

Posted on April 30, 2012 by Fagri Semaar

I have worked for many years with BPeSA, the trade association that promotes and helps develop the business process outsourcing (BPO) industry in South Africa – Teleperformance is very much one of the leading lights in this area. BPO is … Continue reading →

Posted in Careers, Contact Centers, Current Affairs, Human Resources, South Africa | Tagged , , , , , , , , , , , , , , , | Leave a comment

Africa is no longer just the continent of the future

Posted on April 26, 2012 by Fagri Semaar

One of the topics that is rarely mentioned in offshoring discussions is the ability to access new markets. The focus tends to be on how companies can move services to lower-cost locations without considering how those new operating locations could … Continue reading →

Posted in Contact Centers, Current Affairs, Human Resources, Outsourcing, South Africa | Tagged , , , , , , , , , , , , | Leave a comment

Automation causes more disruption to jobs than offshoring

Posted on April 16, 2012 by Fagri Semaar

Try searching Google for the latest news on ‘offshoring’ and you will find a diverse mix of news reports and opinion. I tried it this morning and found news on the British government trying to encourage services to be delivered … Continue reading →

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Global services is maturing and creating competition

Posted on April 5, 2012 by Fagri Semaar

I mentioned HfS research in my last blog, and I don’t want to keep on referring to the same research company, but they published a great April fool joke that I would like to mention. Headlined ‘Merriam-Webster to remove the … Continue reading →

Posted in Current Affairs, Customer Service, Human Resources, Industry Analysts, Outsourcing | Tagged , , , , , , , , , , , , | Leave a comment

The end for offshoring – the rise of global services

Posted on March 27, 2012 by Fagri Semaar

HFS Research always has an interesting view on the outsourcing market. Take the latest blog from this weekend just gone titled ‘Why today’s outsourcing industry is a sham.’ These are strong sentiments indeed. The HfS team love to be forthright, … Continue reading →

Posted in Current Affairs, Industry Analysts, Outsourcing | Tagged , , , , , , , , , , , , , , | Leave a comment