Author Archives: andrewleach440

Social customer service changes everything

We already have multiple ways for customers to reach out to the customer service department in a company. Writing a letter, calling, and chatting on IM are all common today, but things are changing fast as we head into the … Continue reading

Posted in Contact Centers, Current Affairs, Customer Service, Social Media, South Africa, Teleperformance | Tagged , , , , , , , , , , | Leave a comment